Shipping policy

Shipping Policy

 

This policy outlines how Pride of Fashion processes, ships, and delivers orders across India.

 

Shipping Coverage

We ship to all states and union territories across India — pan India delivery is available. At this time, we do not offer international shipping.

 

Shipping Charges

•     Free Shipping: on all prepaid orders with a cart value of ₹999 or above

•     Standard Shipping Charge: applicable on orders below ₹999; the exact amount will be calculated and displayed at checkout based on your delivery pincode

 

Payment Method

We currently accept prepaid orders only. The following payment methods are accepted: UPI (GPay, PhonePe, Paytm, etc.), credit cards, debit cards, net banking, and digital wallets via Razorpay.

 

Cash on Delivery (COD) is not available. All orders must be paid in full at the time of checkout before dispatch.

 

Order Processing Time

Orders are processed within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day. You will receive an email confirmation once your order is placed, and a separate shipping notification once your order is dispatched.

 

Delivery Timeline

•     Standard Delivery: 5–10 business days from the date of dispatch

•     Remote or Rural Areas: may take 2–3 additional business days beyond the standard timeline

Please note that delivery timelines are estimates provided by our courier partners and are not guaranteed. Actual delivery may vary based on location, courier network capacity, and external factors.

 

Shipping Partners

We ship through Shiprocket, India's leading logistics aggregator, which connects us with trusted courier partners including Delhivery, Ekart, BlueDart, DTDC, Ecom Express, and others. The courier assigned to your order will be based on the best serviceability and rate for your delivery pincode.

 

Order Tracking

Once your order is dispatched, you will receive:

•     A shipping confirmation email with your tracking number and courier name

•     An SMS notification from the courier with tracking details

You can track your order using the tracking link in your email or directly on the courier partner's website. You may also contact us on WhatsApp at +91 83040 21500 for shipment status updates.

 

Shipping Delays

Delivery timelines may be affected by factors beyond our control, including:

•     Extreme weather events or natural disasters

•     Public holidays and festive season high-volume periods

•     Courier partner operational issues

•     Strikes, civil unrest, or force majeure events

Pride of Fashion is not liable for delays caused by courier partners or external circumstances. In the event of a significant delay, please contact us and we will do our best to assist.

 

Incorrect Address & Failed Deliveries

Please ensure your shipping address is complete and accurate at the time of placing your order. We are not responsible for non-delivery due to:

•     An incorrect or incomplete address provided by the customer

•     Customer unavailability at the time of delivery after multiple attempts

•     Refusal to accept the shipment

In such cases, the order may be returned to us (RTO — Return to Origin). Re-shipping charges will apply if you wish to have the order resent. Refunds will not be issued for RTO orders caused by incorrect address or failed delivery attempts.

 

Packaging

All Pride of Fashion orders are carefully packed to ensure your items arrive in perfect condition. Jewellery and fashion accessories are secured with protective inner packaging. Our parcels are sealed and dispatch-ready before being handed to the courier.

 

Contact for Shipping Queries

Email: cc.prideoffashion@gmail.com

WhatsApp: +91 83040 21500

Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST