Refund policy

Return Window

We accept return requests within 2 calendar days from the date of delivery of your order. Requests raised after this window will not be eligible for return or refund under any circumstances.

 

Eligibility for Return

To be eligible for a return, all of the following conditions must be met:

•     The return request must be raised within 2 days of the delivery date

•     The product must be unused, unworn, and in its original condition

•     All original packaging, pouches, tags, and accessories must be intact and included

•     The product must not show any signs of use, damage caused by the customer, or alteration

•     A clear, unedited, continuous unboxing video must be submitted (see Section 2.3)

•     Clear photographs of the product and the outer packaging must be submitted

 

Mandatory Unboxing Video Requirement

An unedited, continuous unboxing video is compulsory for all return and damage claims. This protects both you and us.

 

Your unboxing video must:

•     Begin before the package is opened — the sealed outer packaging must be visible at the start

•     Show the entire unboxing process in a single, continuous recording without any cuts, edits, or pauses

•     Clearly show the product, all accessories, and the condition of the packaging

•     Be clearly lit and in focus throughout

 

 

How to Initiate a Return

To raise a return request:

•     Email us at cc.prideoffashion@gmail.com or WhatsApp us at +91 83040 21500

•     Use the subject line: Return Request – Order #[Your Order Number]

•     Include your full name, order number, reason for return, the unboxing video, and clear product photographs

•     Our team will review your request and respond within 2 business days

 

Return Shipping

The cost of return shipping is the customer's responsibility unless the item received was incorrect or damaged in transit (see Section 2.7). Please ship the item using a trackable courier service. We are not responsible for items lost in return transit.

 

Refund Process

Once we receive the returned item and verify its condition against your submitted video and photos, we will process your refund within 5–7 business days. Refunds will be credited to the original payment method used at the time of purchase (UPI, bank account, card, etc.).

 

 

Wrong or Damaged Items

If you receive an item that is different from what you ordered, or if the product arrives damaged due to transit, please contact us immediately within 2 days of delivery. In these cases:

•     A valid unboxing video showing the damage or wrong item is mandatory

•     If verified, we will offer a full refund to your original payment method or a replacement at no additional cost

•     Return shipping charges will be borne by us in such cases

 

Non-Returnable Items

The following are not eligible for return or refund under any circumstances:

•     Items returned after the 2-day window

•     Items without a valid unboxing video

•     Items that have been used, worn, washed, or altered

•     Items with missing tags, packaging, or accessories

•     Items that show signs of damage caused by the customer

•     Customised or personalised items made to order

•     Items purchased during special sale events or marked as non-returnable at the time of purchase

 

Order Cancellations

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled. To request a cancellation, contact us immediately at cc.prideoffashion@gmail.com or +91 83040 21500. If the order is successfully cancelled before dispatch, a full refund will be issued.

 

Contact for Returns

Email: cc.prideoffashion@gmail.com

WhatsApp: +91 83040 21500

Hours: Monday to Saturday, 9:00 AM – 5:00 PM IST